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This page explains how Checkivo (E-Commerce Productions) uses cookies and similar technologies on checkivo.com and related marketing pages, and how you can manage your choices.

You can reopen the consent banner / preference centre at any time using the button below (where supported by your browser and our consent tool).

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Cookies are small text files stored on your device. They help websites function, remember preferences and understand how visitors use the site. Similar technologies include pixels and local storage.

Strictly necessary cookies: required for security, load balancing, consent storage and core site features. These do not require consent under applicable rules.

Analytics cookies: help us understand traffic and improve content. Used only with consent where required.

Marketing cookies: used to measure campaigns and, where applicable, show more relevant ads. Used only with consent where required.

Functional cookies: remember choices such as language where not strictly necessary.

Necessary cookies rely on our legitimate interest / necessity to provide the service you request. Non-essential cookies rely on your consent, which you can withdraw at any time via this page or the banner.

Some cookies are set by third-party tools (for example analytics or advertising partners) under their own privacy policies. Our consent management platform lists active vendors for your region.

Controller: E-Commerce Productions, Bizetpad 1, 2324 JP Leiden, The Netherlands, [email protected].

Cookie lifetimes vary by vendor and purpose; details appear in the preference centre. We may update this information when our tooling changes.

Related: https://checkivo.com/privacy-policy/ and https://checkivo.com/legal-notice/.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.