Terms and Conditions

These General Terms and Conditions apply to all agreements between E-Commerce Productions (trading as Checkivo), Bizetpad 1, 2324 JP Leiden, The Netherlands (“Checkivo”, “we”, “us”) and business customers (“Customer”, “you”) for access to and use of the Checkivo software platform, related Shopify apps, APIs, checkout, subscription, customer portal and supporting online services (together the “Services”).

By creating an account, installing a Checkivo app, starting a trial, or signing an order form or online subscription, you accept these GTC. If you act on behalf of a company, you confirm that you are authorised to bind that company. Consumer contracts are not offered under these GTC.

Product-specific or order-specific terms (including the Data Processing Addendum, Professional Services terms, Checkout & Payment terms and Subscription Billing terms) form part of the agreement. In case of conflict, the more specific document prevails for its subject matter.

Questions about these terms: [email protected].

Checkivo provides software tools that help online merchants manage checkout flows, subscriptions, recurring billing, customer self-service portals and related e-commerce operations, typically in connection with Shopify and payment providers such as Stripe.

The Services are provided as software-as-a-service. Unless expressly agreed in writing, Checkivo does not sell hardware, does not act as the merchant of record for Customer’s end customers, and does not provide payroll, HR, recruiting or employment services.

Descriptions on marketing pages are for information only. The binding scope of Services follows from the selected plan, order form, in-app configuration and these GTC.

A contract is formed when Checkivo confirms an order, activates a paid plan, or when Customer starts using the Services after accepting these GTC (whichever occurs first).

Where a free trial is offered, it is limited in duration and features as stated at signup. Unless Customer cancels before the trial ends or Checkivo states otherwise, the trial may convert to a paid subscription under the then-current plan pricing.

Checkivo may refuse or condition activation (including for sanctions, fraud risk, or incomplete account information). Customer must provide accurate company and billing details and keep them up to date.

Checkivo grants Customer a non-exclusive, non-transferable right to use the Services during the subscription term for Customer’s internal business purposes, within the purchased usage limits (stores, orders, subscribers, seats, API volume or other metrics stated in the plan).

Checkivo may improve, modify or replace features, provided the overall contractual purpose is not materially undermined. Beta or preview features may be unstable and are provided “as is” without warranty.

Integrations with third-party platforms (including Shopify, Stripe, email or analytics tools) depend on those third parties’ availability and terms. Checkivo is not responsible for outages, API changes or policy decisions of third parties outside its reasonable control.

Unless agreed as Professional Services, Checkivo does not custom-develop exclusive software for Customer. Configuration guidance in documentation or support tickets does not expand the warranty or create a fixed-price works contract.

Checkivo aims for high availability of production Services but does not guarantee uninterrupted access. Planned maintenance will be performed with reasonable notice where practicable. Emergency maintenance may occur without notice.

Availability commitments in an order form or service level description (if any) apply only to those specifically listed production environments and exclude force majeure, Customer misconfiguration, third-party platform downtime and internet connectivity issues.

Customer is responsible for maintaining compatible browsers, Shopify plans, payment provider accounts and network access required to use the Services.

Customer is solely responsible for its storefronts, products, pricing, tax settings, shipping, marketing claims, consumer communications and compliance with applicable law (including consumer, e-commerce, privacy and advertising rules in countries where it sells).

Customer must not misuse the Services, attempt unauthorised access, reverse engineer except where mandatory law permits, resell the Services without consent, or process unlawful content through Checkivo.

Customer must safeguard login credentials, restrict admin access appropriately, and promptly notify Checkivo of suspected account compromise. Actions taken via Customer’s accounts are attributed to Customer.

Customer remains the merchant of record toward its buyers. Checkivo does not collect or remit Customer’s sales taxes unless expressly agreed in a separate written arrangement.

All intellectual property in the Services, documentation, templates and Checkivo brands remains with Checkivo or its licensors. No rights are granted except the limited licence in these GTC.

Customer retains ownership of Customer Data (store content, order and subscriber data Customer submits to the Services). Customer grants Checkivo a worldwide licence to host, process, transmit and display Customer Data solely to provide, maintain, secure and improve the Services and as otherwise permitted under the DPA and privacy notice.

Feedback provided by Customer may be used by Checkivo without obligation or compensation.

Subscriptions run for the initial term shown at checkout or on the order form and renew automatically for successive periods of the same length unless either party gives notice of non-renewal as stated in the plan (or at least thirty (30) days before renewal if no shorter period is stated).

Either party may terminate for material breach if the breach is not cured within thirty (30) days after written notice. Checkivo may suspend access immediately for non-payment, security risk, legal requirement or material misuse.

Upon termination or expiry, Customer’s right to use the Services ends. Checkivo will make Customer Data available for export for a reasonable period as described in documentation or the DPA, after which Checkivo may delete remaining data except where retention is legally required.

Fees already due remain payable. Prepaid fees are non-refundable except where mandatory law requires otherwise or Checkivo terminates without cause.

Fees are as stated in the selected plan, order form or in-app pricing page, exclusive of taxes unless noted otherwise. Customer authorises Checkivo and its payment partners to charge the payment method on file for recurring fees and agreed overages.

Invoices are payable within the stated payment term (or immediately for card billing). Late amounts may accrue statutory interest and reasonable collection costs. Checkivo may suspend Services after failed payment following notice.

Usage above plan limits may be billed as overage or require an upgrade. Price changes for renewal terms will be communicated in advance where required by law or the order form.

Checkivo warrants that the Services will substantially conform to the documentation under normal use. Checkivo does not warrant that the Services will be error-free, meet every business requirement, or that third-party integrations will remain unchanged.

Customer must report defects promptly with reproducible details. Checkivo will use commercially reasonable efforts to correct material defects or provide a workaround. This is Customer’s primary remedy for defects, subject to mandatory law.

Warranty claims are excluded where issues arise from Customer modifications, unsupported environments, third-party platforms, or use contrary to documentation.

Nothing in these GTC limits liability for intent, gross negligence, fraud, death or personal injury, or other liability that cannot be limited under applicable law.

Subject to the foregoing, Checkivo’s aggregate liability arising out of or related to the agreement in any twelve-month period is limited to the fees paid by Customer to Checkivo for the affected Services in that period.

To the maximum extent permitted by law, Checkivo is not liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, lost data, business interruption or reputational harm, even if advised of the possibility.

Customer is encouraged to maintain appropriate backups and business continuity measures for its commerce operations.

Each party shall comply with applicable data protection laws. Where Checkivo processes personal data on Customer’s behalf, the Data Processing Addendum applies.

Each party shall keep confidential the other party’s non-public business information received in connection with the agreement and use it only to perform the agreement, except for information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).

Checkivo may update these GTC for legal, technical or business reasons. Material changes will be notified by email, in-app notice or website publication. Continued use after the effective date constitutes acceptance, unless mandatory law requires explicit consent.

If Customer objects to a material change that adversely affects it, Customer may terminate the affected subscription with effect from the change date by written notice before that date.

These GTC are governed by the laws of the Netherlands, excluding conflict-of-law rules. Courts of Leiden, the Netherlands, have exclusive jurisdiction, without prejudice to mandatory consumer venue rules that may apply in exceptional cases.

If a provision is invalid, the remainder stays in force. Failure to enforce a right is not a waiver. Customer may not assign the agreement without Checkivo’s consent; Checkivo may assign to an affiliate or successor.

The agreement constitutes the entire understanding regarding its subject matter and supersedes prior proposals on the same subject, except for separately signed NDAs.

This Data Processing Addendum forms part of the agreement between Checkivo and Customer when Checkivo processes personal data on behalf of Customer in providing the Services (Checkivo as processor; Customer as controller, or as processor for its own customers).

If Customer’s buyers or store users are data subjects, Customer determines the purposes and means of processing those data in its commerce operations. Checkivo processes such data only to deliver the configured Services.

Terms used in this DPA have the meaning of the EU GDPR / UK GDPR where applicable, and otherwise the meaning in the GTC. “Customer Personal Data” means personal data processed by Checkivo on Customer’s documented instructions in the Services.

This DPA prevails over conflicting privacy marketing copy for processor activities. Controller-to-controller processing (e.g. account administration contacts) is described in Checkivo’s privacy notice and is outside this DPA.

Checkivo ensures that persons authorised to process Customer Personal Data are bound by confidentiality obligations and receive appropriate data-protection training.

Customer warrants that it has a lawful basis to collect and process Customer Personal Data and to instruct Checkivo. Customer is responsible for notices to data subjects and for the accuracy of data uploaded to the Services.

Customer shall not instruct Checkivo to process data in a manner that would violate applicable law. Customer remains responsible for its Shopify store configuration and consent banners toward shoppers where required.

Checkivo processes Customer Personal Data only on documented instructions from Customer, including configuration within the Services, unless required by law. The agreement, this DPA and product settings constitute instructions.

Checkivo will inform Customer if, in its opinion, an instruction infringes GDPR, unless legally prohibited from doing so.

Checkivo shall implement appropriate technical and organisational measures, assist Customer with data-subject requests insofar as possible via product features or support, and notify Customer without undue delay after becoming aware of a personal data breach affecting Customer Personal Data.

Checkivo shall make available information reasonably necessary to demonstrate compliance and allow audits as agreed in writing, subject to confidentiality and reasonable notice. Remote questionnaires and existing certifications may satisfy audit rights where appropriate.

Checkivo maintains security measures appropriate to the risk, which may include access control, encryption in transit, logging, vulnerability management and staff access restriction. A high-level description is available on request or via the security pages.

Customer is responsible for securing its own admin accounts, API keys and connected third-party systems.

Customer authorises Checkivo to engage sub-processors to deliver the Services (such as hosting, email delivery, error monitoring or payment infrastructure partners). Checkivo imposes data-protection terms no less protective than this DPA.

Checkivo will inform Customer of material changes to sub-processors where required by law or contract. Customer may object on reasonable data-protection grounds; if unresolved, Customer may terminate the affected Services.

Taking into account the nature of processing, Checkivo assists Customer by appropriate technical and organisational measures, insofar as possible, for the fulfilment of Customer’s obligations to respond to data-subject requests.

If a data subject contacts Checkivo directly regarding Customer Personal Data, Checkivo will redirect the request to Customer where feasible, unless legally required to respond.

Checkivo shall notify Customer of a personal data breach without undue delay after becoming aware of it, and provide information reasonably available to help Customer meet its own notification duties.

Checkivo shall inform Customer of relevant requests from supervisory authorities relating to Customer Personal Data, unless legally prohibited.

Upon termination of Services, Checkivo will delete or return Customer Personal Data in accordance with product documentation and legal retention requirements. Backup copies may persist for a limited period under secure isolation until overwritten.

Checkivo may retain anonymised or aggregated data that no longer identifies data subjects.

Liability under this DPA follows the limitation of liability in the GTC, without prejudice to mandatory rules under applicable data-protection law allocating responsibility between controller and processor.

This DPA is governed by the same law and venue as the GTC. International transfers of Customer Personal Data (if any) are secured by appropriate safeguards such as adequacy decisions or standard contractual clauses as applicable.

Annex descriptions of processing (subject matter, duration, nature, types of data and categories of data subjects) are deemed set out in the product documentation and Customer’s configuration of checkout, subscriptions and portals.

These terms apply when Checkivo provides paid onboarding, implementation, configuration, training, migration assistance or other consulting work (“Professional Services”) under an order form, statement of work (SOW) or fixed package.

Professional Services are described in the applicable SOW or package description. Work outside that scope requires a written change order and may affect fees and timeline.

Unless stated otherwise, Professional Services are provided remotely on business days in Central European Time.

Checkivo performs Professional Services with reasonable skill and care. Estimates of effort are good-faith approximations unless a fixed fee is expressly agreed.

Customer acknowledges that outcomes depend on timely Customer input, access to Shopify and payment accounts, and accurate business requirements.

Customer shall appoint a competent contact, provide necessary access credentials and decisions promptly, and ensure that instructions do not infringe third-party rights.

Delays caused by Customer may shift delivery dates and may incur additional fees.

Deliverables created as part of Professional Services (guides, configurations, templates) are licensed to Customer for use with its Checkivo subscription on the same licence terms as the Services, unless the SOW assigns ownership differently.

Checkivo may reuse general know-how, non-Customer-specific tools and anonymised learnings.

Fees for Professional Services are invoiced as stated in the SOW (upfront, milestone or time-and-materials). Expenses pre-approved in writing are rechargeable.

Unused prepaid hours may expire as stated in the package; no automatic roll-over applies unless agreed.

The liability rules in the GTC apply to Professional Services. Checkivo is not liable for decisions Customer makes about pricing, tax, legal copy or marketing based on advice of a general nature.

The confidentiality provisions of the GTC apply. Customer shall not share Checkivo’s non-public playbooks with competitors.

If Professional Services involve processing personal data, the DPA applies. Customer should minimise personal data shared in tickets and screen shares where possible.

Where Professional Services are provided as ongoing support retainers, either party may terminate the retainer on the notice period stated in the SOW, without affecting the underlying software subscription unless expressly linked.

Where a fixed deliverable is agreed, acceptance is deemed given if Customer does not reject in writing with specific defects within ten (10) business days after delivery notice, or upon productive use of the deliverable.

These Professional Services terms supplement the GTC. Governing law and venue follow the GTC.

These special terms apply when Customer enables Checkivo checkout, payment, upsell, or related storefront features that interact with Shopify checkout APIs and payment providers.

These terms supplement the GTC for checkout-related modules. They do not make Checkivo a payment institution, acquirer or seller of Customer’s products.

“End Customer” means a buyer on Customer’s storefront. “Payment Provider” means Stripe or another processor Customer connects. “Checkout Features” means Checkivo software that presents or modifies checkout, offer, or post-purchase experiences.

Checkivo provides software to configure and run Checkout Features. Payment collection, payouts, chargebacks and card network rules are handled between Customer, Shopify and the Payment Provider under their respective agreements.

Checkivo may provide status webhooks, order metadata sync and UI components as described in documentation. Feature availability may depend on Customer’s Shopify plan and app permissions.

Customer must maintain valid Shopify and Payment Provider accounts in good standing and grant Checkivo the permissions required for the enabled features.

Customer is responsible for checkout content, pricing display, consent checkboxes, geoblocking and prohibited-item compliance.

Customer warrants that products, subscriptions and promotional offers presented through Checkout Features are accurate, lawful and appropriately disclosed (including cooling-off and auto-renewal information where required).

Checkivo may suspend Checkout Features that create security, fraud or legal risk.

Customer shall indemnify Checkivo against third-party claims arising from Customer’s products, store content, tax practices, End Customer disputes, or Payment Provider penalties, except to the extent caused by Checkivo’s wilful misconduct.

Checkout Features follow the subscription term of the underlying Checkivo plan unless a module is disabled earlier by Customer or suspended by Checkivo under these terms.

Fees may include subscription fees and, where stated, usage-based fees. Payment Provider and Shopify fees are charged by those parties separately and are not Checkivo revenue unless expressly listed on a Checkivo invoice.

These special terms form part of the agreement. In case of conflict with the GTC on checkout-specific topics, these special terms prevail.

These supplemental terms apply to Checkivo subscription management, recurring billing tooling and customer portal features that help Customer sell and manage recurring products or memberships.

Checkivo provides software to create subscription products, manage billing intervals, dunning, customer self-service changes and related portal experiences as documented.

Checkivo does not guarantee End Customer payment success. Declines, expired cards and Payment Provider decisions are outside Checkivo’s control.

Customer is responsible for subscription offer terms toward End Customers, including renewal disclosures, cancellation paths and local consumer-law compliance.

Customer must configure taxes, currencies and shipping rules correctly in connected platforms. Misconfiguration may result in incorrect charges for which Customer remains responsible.

Customer shall not use subscription features to process unlawful goods/services or to circumvent card-network or Shopify policies.

Checkivo platform fees are billed under the GTC. Amounts collected from End Customers belong to Customer (or its Payment Provider settlement), not to Checkivo.

Where Checkivo displays MRR or analytics, figures are informational and may differ from Payment Provider dashboards due to timing, FX or filters.

Checkivo may change portal templates and billing workflows to maintain compatibility with Shopify/Stripe APIs. Material breaking changes will be communicated with reasonable notice where practicable.

Customer should test changes on non-production stores when Checkivo provides that option.

These supplemental terms form part of the agreement and prevail over the GTC for subscription-billing-specific topics. Governing law and venue follow the GTC.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.

Customer remains solely responsible for consumer-facing legal texts on its storefront, including terms of sale, cancellation policies, imprint and privacy information required in the countries where it offers goods or services.

If Customer enables multiple stores or markets under one Checkivo account, usage metrics and fees may be aggregated as described in the plan. Checkivo may require separate subscriptions where fair-use or technical isolation requires it.

Force majeure events—including major cloud-provider outages, war, epidemic, government action or failure of third-party platforms—excuse performance for the duration of the event, provided the affected party uses reasonable efforts to mitigate.

Nothing in the agreement creates a partnership, joint venture or employment relationship. Neither party may bind the other to third parties except as expressly authorised in writing.

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows.

Customer should retain copies of order forms, invoices, SOWs and configuration exports for its records. Checkivo may provide account statements or invoices digitally via email or the Customer account.

Support is provided via the channels stated on the Checkivo website or in the Customer account during local business hours unless a higher support tier is purchased. Response times for standard support are targets, not guaranteed SLAs, unless an order form states otherwise.

Marketing examples, demos and case studies illustrate typical outcomes and do not constitute a binding service commitment for Customer’s specific store, catalogue, traffic volume or payment provider setup.

Where the Services allow export of configuration or Customer Data, Customer should perform exports before cancelling a subscription or deleting a connected store. Checkivo is not obliged to retain exports indefinitely after the retention window described in the DPA or documentation.

Checkivo may verify account ownership and authority before making sensitive configuration changes, issuing refunds of platform fees, or disclosing account information. Security challenges may include email verification to known admin addresses.

API rate limits, webhook delivery retries and fair-use rules may apply to protect platform stability for all merchants. Sustained abuse or automated scraping of the Services may result in throttling or suspension after notice where practicable.

Customer must ensure that scripts, pixels and third-party tags installed on its storefront do not impair security, performance or accessibility obligations Customer owes to End Customers, and do not circumvent Checkivo or Shopify security controls.

Notices under the agreement may be sent by email to the addresses associated with the Customer account or the order form. Customer shall keep notice emails current. Notices to Checkivo should be sent to [email protected] unless a dedicated legal address is stated.

Translations of these terms are provided for convenience. Unless a local-language version is expressly designated as binding for a locale, the English version prevails, except where mandatory local law requires otherwise for that provision.

References to Shopify, Stripe or other brands are for interoperability description only and do not imply partnership, endorsement or joint liability beyond publicly available platform integrations and each party’s separate terms with those providers.